Last Updated: 21 August 2025
At Citiblu (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.citiblu.com (“the Site”).
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.
Information We Collect
We may collect the following types of information when you interact with our Site:
- Personal Information You Provide: Name, surname, email address, phone number, company name, and job title when you complete forms (e.g., contact, newsletter signup, service inquiries).
- Automatically Collected Information: IP address, browser type, device information, operating system, and browsing behaviour through cookies and analytics tools.
- Other Information: Any details you choose to share with us voluntarily.
How We Use Your Information
We process personal information to:
- Provide and improve our services.
- Respond to inquiries, requests, and communications.
- Send updates, newsletters, or marketing (if you have consented).
- Analyse website usage and improve user experience.
- Comply with legal and regulatory obligations.
Legal Basis for Processing
We rely on the following legal grounds (under POPIA and GDPR principles, if applicable):
- Your consent (for marketing, cookies).
- Performance of a contract (to deliver requested services).
- Legitimate interests (improving our services, preventing fraud).
- Legal obligations (compliance with laws and regulations).
Sharing of Information
We do not sell or rent your information. We may share information with:
- Service providers and partners who help operate our Site or provide services.
- Regulators or law enforcement when legally required.
- Business transfers, if Citiblu undergoes a merger, acquisition, or asset sale.
All third parties are required to safeguard your data and use it only for agreed purposes.
Data Storage & Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
Your information may be stored on secure servers located in South Africa or other jurisdictions with adequate data protection.
Cookies & Tracking Technologies
Our Site uses cookies and similar technologies to:
- Enhance website functionality.
- Track usage for analytics.
- Personalise content and marketing.
You can manage or disable cookies via your browser settings. Note that some parts of the Site may not function properly if cookies are disabled.
Your Rights
Under POPIA (and GDPR, if applicable), you have the right to:
- Access, correct, or update your personal information.
- Request deletion of your information.
- Withdraw consent for marketing or cookies.
- Object to certain processing activities.
- Lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.
Requests can be made by contacting us (see section 10).
Data Retention
We keep personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Citiblu (Pty) Ltd
Address: Block D, Midridge South, International Business Gateway, Midrand, 1685
Email: info[at]citiblu.com
Tel: +27 11 074 8760